Updated: 13 november 2025

1. Introduction
These Terms and Conditions apply to this website and to all transactions relating to our products and services. Additional agreements may apply depending on your interaction with us or the products you purchase. In the event of conflict between these Terms and any additional agreements, the additional agreements will prevail.

2. Binding
By accessing, visiting, or using this website, you agree to be bound by these Terms and Conditions. The mere use of this website implies your knowledge and acceptance of these Terms. In some cases, we may also ask for explicit agreement.

3. Electronic communication
By using this website or communicating with us electronically, you agree that we may communicate with you electronically, whether via the website or via email. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

4. Intellectual property
We (Niloufar) own and control all copyright and intellectual property rights in this website and the content displayed on it.

Unless otherwise specified, you are not granted any license or right under copyright, trademarks, patents, or other intellectual property rights. You may not use, copy, reproduce, distribute, publish, embed, alter, reverse-engineer, decompile, transfer, sell, market, or commercialize any content from this website without our prior written permission, except where mandatory law (such as quotation rights) allows otherwise.

5. Newsletter
You may forward our newsletter electronically to individuals who may be interested in our website or products.

6. Third-party property
Our website may contain links to third-party websites. We do not control or review the content of these external websites and are not responsible for their content, privacy practices, or terms. You use third-party websites at your own risk. We are not liable for any loss or damage arising from the disclosure of your personal information to third parties.

7. Responsible use
By visiting this website, you agree to use it only for lawful purposes, in accordance with these Terms and applicable laws. You must not upload or distribute malicious software, conduct automated data collection without permission, or engage in activities that damage the website or impair its availability.

8. Registration
We do not offer customer accounts on this website. Orders are placed via guest checkout only. Any future account functionality will be governed by updated Terms and Conditions.

9. Refund and return policy

9.1 Right of withdrawal
You have the right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day you acquire physical possession of the goods. To exercise your right of withdrawal, you must inform us with a clear statement sent by email or via our contact page here.

9.2 Effects of withdrawal
If you withdraw, we will reimburse all payments received from you, excluding standard delivery costs. Reimbursement will be made without undue delay and no later than 14 days from the date we are informed of your decision. We will issue the refund using the same payment method used for the original transaction unless agreed otherwise. You will not incur any fees as a result of the refund.

You must return the goods to us without undue delay, and in any event within 14 days from the date you informed us of your withdrawal. You bear the direct cost of returning the goods. We may withhold reimbursement until we have received the goods or until you provide proof of return, whichever comes first.

9.3 Conditions specific to wine and alcoholic beverages
By purchasing from Niloufar, you acknowledge and accept the following constraints related to wine returns:

• Returned bottles must be unopened and in their original condition.

• Opened bottles cannot be returned unless legally required (e.g., product defect).

• Specialized, limited-edition, or personalized products may be excluded from withdrawal.

• In the case of shipping damage or breakage, you must notify us promptly with photographic evidence. We will inform you of the resolution process depending on the carrier and circumstances.

10. Privacy
To use certain features of our website, you may be required to provide personal information. You agree that such information will be accurate and up to date. We are committed to protecting your privacy and will use your information only in accordance with our Privacy Statement.

11. Updating the Terms & Conditions
We may update these Terms from time to time. Changes will take effect once posted on this website. Your continued use of the website constitutes acceptance of the updated Terms.

12. Contact
This website is owned and operated by Niloufar. You may contact us regarding these Terms via the contact form here.